Dear parents and guardians,
As we begin the school year, we want to ensure your student has the tools and support they need for a successful experience. Below are two helpful resources:
- Student Password Reset
All secondary students (grades 6-12) will now be required to reset their user passwords. This important process is covered in the annual Student Flight Academy. It is vital that students learn to keep their password safe and private to help protect personal and academic information such as grades, emails and files. In addition, regularly updating passwords helps to stop identity theft and online scams.
Important notice: Today, Friday, Aug. 15, 2025, any students that have not taken Flight Academy and reset their passwords will be automatically updated to a new password. They will be able to update it during Flight Academy and with support from the school.
For more information, please see this Incident IQ Knowledge Base Article: Password Reset for Students
- Device Insurance Information
You can protect your student’s school-issued device by purchasing optional device insurance. This insurance will cover devices through July 2026. New this year: If purchasing insurance, coverage for the charger can be added.
See our Incident IQ Knowledge Base article: Device Insurance 2025-26
Thank you for partnering with us to support your student’s learning journey. If you have any questions, feel free to reach out to your school’s tech support team.